Peoplerides Rider Guide

Hours of Operation and Holiday Schedule

Peoplerides operates Monday through Friday from 7:30 AM to 4:30 PM. We do not provide weekend or after hours service on a regular basis. After hours or weekend service may be available for special needs, however those special requests are based on driver and bus availability and are not guaranteed.

Peoplerides does not operate on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the following Friday
  • Christmas Eve and Christmas Day

How to Schedule a Ride

To schedule a ride, use our Rider Sign-Up Form or contact our dispatchers at least one day in advance to receive priority consideration. Same-day ride requests are subject to driver availability. Please have the following information ready when you schedule your ride:

  • Your name and contact information
  • Your birth date
  • Trip origin address (pick up address)
  • Trip destination address (drop off address)
  • If your ride is for an appointment, provide your appointment time.
  • If you require assistance boarding a vehicle.

Schedule a Ride Using the Rider Sign-Up Form: https://www.region6resources.org/sign-up-to-ride/

Schedule a Ride by Calling Our Dispatchers:
Local Number: 1-641-752-6202
Toll-Free Number: 1-888-616-4298

Important Note for Medicaid Riders: If your ride is covered by Medicaid, please do not call Peoplerides directly to schedule your trip. All Medicaid-funded transportation must be booked through your Medicaid transportation broker (such as MTM or Access to Care). Once your ride is approved, it will be sent to Peoplerides for scheduling. Calling us directly will delay your booking—we cannot schedule Medicaid rides without receiving them through the Medicaid transportation broker.

Important Note for Marshalltown Riders: Only riders who are approved for the Marshalltown Paratransit program are eligible to ride Peoplerides within the City of Marshalltown. Riders can fill out a Paratransit application to assess their transportation needs. If the rider is not eligible for the Paratransit service, they are required to use the Marshalltown Municipal Transit (MMT) bus service. Return your completed Paratransit application to the City of Marshalltown Municipal Transit office at 905 East Main Street, Marshalltown, Iowa 50158 or kpigors@marshalltown-ia.gov. If approved, Paratransit trips can be used for work, medical appointments, shopping, education, social, or any other transportation need a resident may have.

Marshalltown Paratransit application: https://www.region6resources.org/people-rides/important-rider-info/

Important Note for Out-of-Town Trips Using Private Pay: The Peoplerides mileage rate is $2.79 per mile. Mileage of a trip is determined using Google Maps and includes only the miles when the passenger is on board.

Changing or Cancelling Your Ride

If you need to change the date or time of your scheduled ride, contact Peoplerides as soon as possible so we can try to accommodate this change. You may cancel a scheduled ride any time – up to the day of service.

For Same Day Cancellations: You must call our office and allow enough time for us to cancel the driver. If the pickup and drop off locations are in the same city, call at least 30 minutes prior to the scheduled pick up time. If the pickup and drop off locations are in different cities, call with enough advance notice that we do not send a driver.

Rider Pick-Up

  • Be ready 10 minutes ahead of your scheduled pick up time.
  • Your driver will wait approximately 3 minutes for you after your scheduled pick up time before leaving to help the next client.
  • Note that drivers do not have cell phones, and they cannot call you when they arrive. We expect riders to be ready at the scheduled time of pickup.
  • If your driver is late, Peoplerides will make an attempt to contact you.
  • When your driver arrives, they will come to your door if needed, but they cannot enter your residence.

Return Trip Rides

If you’ve scheduled a round-trip ride—for example, to and from a medical appointment—please call Peoplerides at 1-641-752-6202 when you’re ready to be picked up for your return. Our dispatcher will notify your driver and coordinate your pickup. Please note: During busy times, there may be a brief wait before your driver arrives.

Peoplerides Rider Policies

  • No food or drink is allowed to be consumed in vehicles.
  • Seat belts must be worn at all times.
  • Baggage is limited to what you can carry. Our driver cannot assist with your baggage.
  • Service animals are the only animals allowed in vehicles.
  • Offensive language or mistreatment of drivers or other passengers will not be tolerated.