To schedule a ride, first review our Peoplerides Rider Guide page. Rides that are scheduled at least one day in advance will receive priority consideration. Same-day ride requests are subject to driver availability. Please explore our website under the “Peoplerides” tab for more information.
Important Note for Medicaid Riders
If your ride is covered by Medicaid, please do not call Peoplerides directly to schedule your trip. All Medicaid-funded transportation must be booked through your Medicaid transportation broker (such as MTM). Once your ride is approved, it will be sent to Peoplerides for scheduling. Calling us directly will delay your booking—we cannot schedule Medicaid rides without receiving them through the Medicaid transportation broker.
Important Note for Marshalltown Riders
Only riders who are approved for the Marshalltown Paratransit program are eligible to ride Peoplerides within the City of Marshalltown. Riders can fill out a Paratransit application to assess their transportation needs. If the rider is not eligible for the Paratransit service, they are required to use the Marshalltown Municipal Transit (MMT) bus service. Return your completed Paratransit application to the City of Marshalltown Municipal Transit office at 905 East Main Street, Marshalltown, Iowa 50158 or kpigors@marshalltown-ia.gov. If approved, Paratransit trips can be used for work, medical appointments, shopping, education, social, or any other transportation need a rider may have.