Rider Information

Who Qualifies to Ride with Peoplerides?

Everyone qualifies! We are open to the general public, including persons with disabilities. Regardless of age, income, or disability, everyone qualifies to ride with Peoplerides. Our vehicles are handicap accessible to serve the diverse needs of our clients.

Due to certain state and federal regulations and City of Marshalltown policies, it is not possible for Peoplerides to provide in-town transit service in Marshalltown without the rider first applying for Paratransit* services in Marshalltown.  During the application process, and once approved, persons who live within the Marshalltown area can ride with Peoplerides in the City of Marshalltown.  Those who are not approved for Paratransit service are not allowed to ride with Peoplerides in Marshalltown. The City of Marshalltown is responsible for reviewing and approving Paratransit service applications. The only exceptions to this rule are: (1) If the person has Medicaid and is approved for transportation with Access to Care, or (2) If the person is traveling to or from a Unity Point Hospital or Clinic. Marshalltown residents can utilize Peoplerides services on a limited basis only when they are going to and from a Unity Point Hospital or Clinics at a rate of $8 each way or $16 round trip.

*Residents of Marshalltown are encouraged to fill out a Paratransit application in order to assess their transportation needs. A Paratransit Application can be found at the link below. The Paratransit application will determine whether the resident is allowed to utilize Paratransit services, or if the resident is better served by the Marshalltown Municipal Transit (MMT) bus system. To apply for Paratransit services in Marshalltown, simply fill out the application and return it to the City of Marshalltown Municipal Transit at 905 E. Main Street, Marshalltown, Iowa 50158 or kpigors@marshalltown-ia.gov. If approved, Paratransit trips can be used for work, medical appointments, shopping, education, social, or any other transportation need a resident may have.

Paratransit Application: https://www.region6resources.org/people-rides/important-rider-info/

Hours of Operation

Peoplerides operates Monday through Friday from 7:30 AM to 4:30 PM.

We do not provide weekend or after hours service on a regular basis.

After hours or weekend service may be available for special needs, however those special requests are based on driver and bus availability and are not guaranteed.

If you are unsure of our operation hours contact Peoplerides toll free at 1-888-616-4298 or 1-641-752-6202. Deaf, hard of hearing, or speech impaired please call 711 or 800-735-2942.

How Do I Schedule a Ride?

To schedule a ride, contact our dispatchers at least one day in advance to receive priority consideration. Same-day ride requests are subject to driver availability. You can also use our Rider Sign-Up Form. Please have the following information ready when you schedule your ride:

  • Your name and contact information
  • Trip origin address
  • Trip destination address
  • If your ride is for an appointment, provide your appointment time.
  • If you require assistance boarding a vehicle, please tell our dispatchers.

Once you are ready to schedule a ride, call our dispatchers toll free at 1-888-616-4298 or 1-641-752-6202. We look forward to your call!

Preparing for Your Ride

Peoplerides asks that you be ready 10 minutes ahead of your scheduled pick up time. Your driver will wait approximately 3 minutes for you after your scheduled pick up time before attending to the next client. Your driver will come to your door if needed, but cannot enter your residence. If your driver is late, Peoplerides will make an attempt to contact you.

Peoplerides Rider Policies

No food or drink is allowed to be consumed in vehicles.

Seat belts must be worn at all times.

Baggage is limited to what you can carry. Our driver cannot assist with your baggage.

Service animals are the only animals allowed in vehicles.

Offensive language or mistreatment of drivers or other passengers will not be tolerated.

COVID-19:

As of April 19, 2022, Peoplerides will no longer enforce a mask or face covering requirement on the public transportation vehicles it operates. We understand that the rules surrounding face coverings are rapidly changing, and we will continue to monitor the federal guidelines for any further information. We will respect the wishes of any of our drivers or riders who choose to wear face coverings during their service with Peoplerides.

It is still strongly recommended that anyone who is exhibiting symptoms of influenza or COVID (including coughing) should wear a mask while riding with Peoplerides. This policy was in place prior to COVID and serves as an effort to protect our most vulnerable riders, nursing home communities, and our drivers from the spread of any flu or other infections.

Changing/Canceling Your Ride

If you need to change the date or time of your scheduled ride, contact Peoplerides as soon as possible so we can try to accommodate this change. You may cancel a scheduled ride any time – up to the day of service.

 

Same Day Cancellations

You must call our office and allow enough time for us to cancel the driver.

If the pickup and drop off locations are in the same city: call at least 30 minutes prior to the scheduled pick up time.

If the pickup and drop off locations are in different cities: call with enough advance notice that we do not send a driver.

Holiday Schedule

Peoplerides does not operate on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the following Friday
  • Christmas Eve and Christmas Day

For more information, please contact Peoplerides.